98 Granted US Patents

200+ US patent applications and international counterparts filed, assigned to and controlled by various corporate entities. Average new filed application rate of 12 per year in recent years for corporate employers.

Select number to view full patent.

• 12120187

  Interactive contact center menu traversal via text stream interaction

• 11843654

  Network-connected access point with environmental sensor

• 11461717

  Automated vehicle guidance system

• 11310337

  Interactive contact center menu traversal via text stream interaction

• 11283924

  System and method for guiding agents in an enterprise over aggregated interactions

• 11259758

  Enhanced communication with an application service provider based on medical telemetry collected by a user device

• 11095704

  Network-connected access point with environmental sensor

• 11068810

  Matching deployable resources with available tasks based on personal information obtained from wearable devices

• 11012437

  Controlling access to traversal using relays around network address translation (TURN) servers using trusted single-use credentials

• 10862929

  Providing automated progress updates in a contact center

• 10785371

  Optimal resource and channel selection

• 10645218

  Contact center interactive text stream wait treatments

• 10637860

  Authorizing deployable resources based on personal information obtained from wearable devices

• 10606920

  Eye control of a text stream

• 10581927

  Providing web real-time communications (WebRTC) media services via WebRTC-enabled media servers

• 10516706

  Providing automated progress updates in a contact center

• 10491579

  Independent parallel interaction space instantiation

• 10477019

  Contact center administration via text stream interaction

• 10462151

  Temporary access of a user profile

• 10263952

  Providing origin insight for web applications via session traversal utilities for network address translation (STUN) messages

• 10250848

  Positional controlled muting

• 10237082

  Multimodal interaction aids

• 10225212

  Providing network management based on monitoring quality of service (QOS) characteristics of web real-time communications (WEBRTC) interactive flows

• 10218841

  Microphone monitoring and analytics

• 10205624

  Bandwidth-efficient archiving of real-time interactive flows

• 10164929

  Intelligent notification of requests for real-time online interaction

• 10154391

  Covert transmission of an assistance request message from a wearable device

• 10129243

  Controlling access to traversal using relays around network address translation (TURN) servers using trusted single-use credentials

• 10129040

  Virtual water cooler discussion sessions

• 10033862

  Emergency request prior insight delivery

• 9955014

  Method and system for delivering messages

• 9912814

  Integrating business performance activity with personal performance activity on a wearable device

• 9912705

  Enhancing media characteristics during web real-time communications (WebRTC) interactive sessions by using session initiation protocol (SIP) endpoints

• 9883032

  System and method for guiding agents in an enterprise

• 9794514

  Positional sensitive interaction functionality

• 9749363

  Application of enterprise policies to web real-time communications (WebRTC) using a session initiation protocol (SIP) engine

• 9736312

  Controlling audio signals in multiple concurrent conference calls

• 9729694

  Providing priority indicia associated with a plurality of messages

• 9699121

  Instant text message conductor

• 9614890

  Acquiring and correlating web real-time communications (WEBRTC) interactive flow characteristics

• 9602670

  Selectively sharing content

• 9584558

  Initiating an application for participants of a conference

• 9525718

  Back-to-back virtual web real-time communications (WebRTC) agents

• 9497830

  Network-connected lighting structure with climate sensor

• 9485632

  Activity-aware intelligent alerting and delivery of electronic short messages

• 9432517

  Generating an action item in response to a detected audio trigger during a conversation

• 9398403

  Providing mobile device location as a proxy location for an access point

• 9363133

  Distributed application of enterprise policies to Web Real-Time Communications (WebRTC) interactive sessions

• 9356915

  Enhancing privacy by obscuring traversal using relays around network address translator (TURN) connections

• 9324057

  Establishing a relationship based on a prior association

• 9294458

  Managing identity provider (IdP) identifiers for web real-time communications (WebRTC) interactive flows

• 9264534

  Self-maintaining privileges for governing interactive communications with entities outside a domain

• 9185169

  Self-learning privileges for governing interactive communications with entities outside a domain

• 9167085

  Coordinated call-back revocation

• 9112840

  Verifying privacy of web real-time communications (WebRTC) media channels via corresponding WebRTC data channels

• 9094376

  Facilitating communications based on trusted relationships

• 9065969

  Scalable web real-time communications (WebRTC) media engines

• 8966589

  Exception handling of privileges governing interactive communications with entities outside a domain

• 8954517

  Method and apparatus for delegating a message

• 8934618

  Method for analysing an interactive voice response system

• 8868657

  Method and system for generating a collaboration timeline illustrating application artifacts in context

• 8861696

  Telephone to computational device association

• 8806356

  Collaboration management tools for contact centers

• 8799983

  Insight distribution

• 8789209

  Enterprise license registrar anchor point

• 8756326

  Using interactive communication session cookies in web sessions

• 8717868

  Selective processing of damaged packets

• 8644475

  Telephony usage derived presence information

• 8627076

  System and method for facilitating communications based on trusted relationships

• 8547880

  Method and system for replaying a portion of a multi-party audio interaction

• 8479272

  Identity assertion

• 8442227

  Providing additional information with session requests

• 8379819

  Indexing recordings of telephony sessions

• 8369329

  Dynamic hierarchical address resource management architecture, method and apparatus

• 8363810

  Method and system for aurally positioning voice signals in a contact center environment

• 8301447

  Associating source information with phonetic indices

• 8229454

  Personal location information management

• 8160079

  Local communication agent

• 8144633

  Method and system for controlling audio in a collaboration environment

• 8139738

  Telephone to computational device association

• 8108444

  Buddy lists for information vehicles

• 8060563

  Collaboration agent

• 7573872

  Selective forwarding of damaged packets

• 7533418

  Tokens for contact information

• 7512226

  IP-centric speed dial

• 7469293

  Using additional information provided in session requests

• 7333505

  Transaction management for interworking between disparate networks

• 7274783

  Methods and systems for implementing a real-time, distributed, hierarchical database using a proxiable protocol

• 7257218

  Presence enabled queue management

• 7227937

  Monitoring natural interaction for presence detection

• 7139797

  Presence information based on media activity

• 7035923

  Presence information specifying communication preferences

• 6735621

  Method and apparatus for messaging between disparate networks

• 6687251

  Method and apparatus for distributed MTP Level 2 architecture

• 6658095

  Customized presence information delivery

• 6487286

  Common channel signaling with a network of distributed signal transfer points

• 6421674

  Methods and systems for implementing a real-time, distributed, hierarchical database using a proxiable protocol

• 4411021

  Automatic threshold squelch